Hyundai Motor opens 'Suwon High-Tech Centre

The 'Suwon High-Tech Centre', a maintenance hub embodying Hyundai Motor's service philosophy, has opened its doors. Hyundai Motor held a groundbreaking ceremony on Tuesday, 30th June, for the Suwon High-Tech Centre (30 Jungbu-daero, Giheung-gu, Yongin-si, Gyeonggi Province), which will begin official operations on 1st July.

Attendees at the event included Hyundai Motor Group Vice Chairman Jang Jae-hoon, Hyundai Motor President José Muñoz, Hyundai Glovis President Lee Kyu-bok, Hyundai Engineering & Construction Vice President Lee Han-woo, Hyundai Mobis Vice President Son Chan-mo, and Seo Aarchitects CEO Seo Eul-ho, among other officials.

The Suwon High-Tech Centre is a specialised high-difficulty maintenance facility created by relocating the centre Hyundai Motor previously operated in Yeongtong-gu, Suwon, to Giheung-gu, Yongin.

The Suwon High-Tech Centre boasts an automated service environment based on smart mobility, along with capabilities for high-difficulty vehicle maintenance and quality analysis. Based on this, it will handle tasks requiring precision diagnosis and collaborate with nationwide Blue Hands service centres to meet customer demand.

Hyundai Motor plans to operate the Suwon High-Tech Centre not merely as a maintenance facility but as a service hub responding to changes in the future mobility environment, providing customers with the highest quality of service and experience.

Distinctive architectural design and customer/operation-focused spatial planning create a service landmark

The Suwon High-Tech Centre spans two basement floors and five above-ground floors, with a total floor area of 51,497㎡ (approximately 15,578 pyeong), making it the largest facility in the southern Gyeonggi region.

The first floor houses the 'Atrium', a customer-exclusive lounge, along with a vehicle reception area, consultation booths, and a Genesis merchandise display space. Floors two to four contain brand-specific maintenance spaces for inspecting and repairing Hyundai and Genesis vehicles. The fifth floor features welfare facilities including staff offices, meeting rooms, and a cafeteria.

Additionally, the basement level is equipped with a parts warehouse linked to the computer management system, and the external area includes charging spaces for electric and hydrogen fuel cell electric vehicles.

The Suwon High-Tech Centre is designed to function as a landmark representing the southern Gyeonggi region, going beyond a simple maintenance hub.

A differentiated exterior has been achieved by applying a circular tower design, moving away from the conventional rectangular form. The building's façade incorporates louvers that control light ingress and reflection, promoting natural lighting and adding a sense of three-dimensionality and symbolism to the structure.

On the rooftop, eco-friendly technologies such as a shading system adjusted to the seasonal and hourly solar altitude, along with solar power facilities, have been introduced to enhance energy savings and emphasise Hyundai Motor's commitment to sustainability.

The interior spaces are designed with both customer service experience and spatial usability in mind.

The first-floor Atrium is a space where abundant landscaping and natural light harmonise, featuring a circular structure open in all directions from the centre. This allows customers to transparently monitor the entire service process, from consultation to vehicle reception, and enjoy an integrated experience connecting customers, vehicles, and technology.

Furthermore, the main spaces on each floor are arranged in a circular layout around the central elevators and stairwell, ensuring ease of movement and equal access to light and views. The office spaces are designed with a modular structure, allowing flexible division and operation according to the specific work characteristics or needs of each department.

Differentiated service achieved through swift maintenance, accurate diagnosis, and attentive care

The Suwon High-Tech Centre is the first high-tech centre to reinterpret Hyundai Motor's service philosophy of 'Swift, Accurate, and Attentive' for the future mobility environment.

Firstly, the Suwon High-Tech Centre has established Hyundai Motor's first automated maintenance environment based on smart mobility. This enhances maintenance efficiency and reduces customer waiting time, providing 'swift' service.

Smart robot technologies such as AMRs (Autonomous Mobile Robots), AGVs (Automated Guided Vehicles), and ACRs (Autonomous Case-handling Robots) have been adopted for parts transportation. An unmanned car lift system has been introduced for moving vehicles under maintenance, minimising worker waiting time and optimising workflow.

Additionally, by utilising Hyundai Motor's remote diagnosis service platform 'RDSP (Remote Diagnosis Service Platform)', customer vehicle data is pre-analysed before arrival, and optimal maintenance solutions are derived, thereby reducing the time required for repairs.

Based on data-driven precision diagnostic capabilities, the Suwon High-Tech Centre analyses even the causes of high-difficulty defects, providing 'accurate' vehicle inspection services.

A Data & NVH (Noise, Vibration, Harshness) analysis lab has been established, using equipment to diagnose noise, images, and controller communications to identify even hard-to-find defects. A joint quality analysis lab has also been set up to share analysis results in real-time with relevant research and headquarters departments when quality issues arise, enabling swift cause investigation.

Furthermore, by operating a Regional Service Training Centre (RTC) that provides theoretical and practical training to Blue Hands engineers on new vehicle structures, new technology diagnostics, and the use of new diagnostic equipment, the centre plans to enhance the technical capabilities of Hyundai Motor's maintenance specialists and serve as a key hub for elevating service quality.

The Suwon High-Tech Centre introduces a 1:1 dedicated engineer assignment system, where a single engineer takes responsibility for the entire process from reception consultation to work completion and vehicle handover, providing 'attentive' and meticulous service to customers.

Additionally, it operates on a 100% reservation system to reduce unnecessary waiting time, and has introduced digital services such as kiosk check-in, real-time notification messages, and mobile payment to enhance customer convenience.

For example, when a customer requiring maintenance makes a reservation, the centre assigns a dedicated engineer in advance and establishes a tailored maintenance plan based on the vehicle data and the customer's reservation details.

Subsequently, upon visiting the centre on the scheduled date, the customer quickly completes check-in via an unmanned kiosk and receives guidance on the consultation order and booth location via mobile notification.

After consulting with the dedicated engineer based on the actual vehicle, the customer can wait in the lounge while the maintenance is in progress and check the real-time status via their mobile phone.

Once maintenance is complete, the customer receives a notification via mobile message, receives an explanation from the responsible engineer, and can complete payment and vehicle handover through mobile payment.

Hyundai Motor plans to gradually develop the Suwon High-Tech Centre, along with 22 other high-tech centres nationwide, into specialised hubs for precision diagnosis and high-difficulty maintenance to respond to the future mobility era of SDVs and electrification.

Meanwhile, starting from Tuesday, 30th June, Hyundai Motor will sequentially release a series of videos on its official YouTube channel introducing the architecture, technology, and overall customer experience of the Suwon High-Tech Centre.

Following this, on Wednesday, 1st July, a video produced to commemorate the opening of the Suwon High-Tech Centre, titled 'High-Tech, Becoming a Symphony for You', is scheduled to be unveiled.

In this video, Hyundai Motor likens the Suwon High-Tech Centre, where complex technologies and systems operate in organic harmony, to an orchestra. The Beha Philharmonic Orchestra, conducted by Kim Bong-mi, participated in the performance, enhancing the video's quality.

Through this video release, Hyundai Motor plans to convey the value of the Suwon High-Tech Centre, where precision technology and expertise harmonise.